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PRIVACY POLICY

Last Updated: 28.05.2025

Welcome to Flo. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Flo App and related services. By using the App, you agree to the terms outlined in this policy.

 

  1. WHO WE ARE

Flo Wellness Ltd is a company registered in the United Kingdom (“we,” “us,” or “our”).

If you have any questions regarding this Privacy Policy, you can contact us at:

📧 jamie@thefloapp.com

📍 52 St Johns Road, Epping, Essex, CM16 5DP

 

  1. INFORMATION WE COLLECT

We may collect and process the following types of personal information:

(a) Information You Provide Directly

  • Account Information – When you sign up for the App, we may collect your name, email address, and password.
  • Payment Information – If you purchase a subscription, your payment details are processed by third-party payment providers (e.g., Stripe, Apple Pay, Google Pay). We do not store your full payment details.
  • User Communications – If you contact us for support, we may collect details of your communication and contact information.

(b) Information We Collect Automatically

  • App Usage Data – We collect anonymized data on how you use the App, including session duration, interactions with features, and content accessed.
  • Device Information – We may collect device type, operating system, IP address, and language settings for app functionality and security.
  • Analytics & Performance Data – We use analytics tools (e.g., Google Analytics, Firebase) to understand user behavior and improve the App.

 

(c) Information from Third Parties

If you sign in through third-party platforms (e.g., Apple ID, Google Sign-In), we may receive limited profile data such as your name and email.

 

  1. HOW WE USE YOUR INFORMATION

We use your information to:

✔ Provide & Improve the App – Deliver guided sessions, personalize recommendations, and enhance user experience.

✔ Process Payments & Manage Subscriptions – Enable purchases and subscription renewals securely.

✔ Ensure Security & Prevent Fraud – Detect, prevent, and respond to security incidents.

✔ Communicate With You – Send you updates, newsletters (if subscribed), and respond to your inquiries.

✔ Analyze & Improve Performance – Use anonymized data to refine features and optimize the App.

 

  1. SHARING YOUR INFORMATION

We do not sell your personal data. However, we may share certain data in the following circumstances:

(a) With Third-Party Service Providers

We may share data with companies that help us run the App, such as:

  • Payment Processors – Stripe, Apple Pay, Google Pay.
  • Cloud Hosting & Analytics Providers – Firebase, AWS, Google Analytics.
  • Customer Support Tools – Helpdesk software for handling inquiries.

These companies are contractually obligated to protect your data and only use it as instructed.

 

(b) For Legal & Security Reasons

We may disclose personal data if required to comply with legal obligations, law enforcement requests, or to protect the rights, safety, and security of users or the company.

 

  1. DATA STORAGE & SECURITY

✔ We store your data on secure servers and implement safeguards to protect against unauthorized access, loss, or misuse.

✔ While we take strong security measures, no system is completely foolproof. By using the App, you acknowledge that no data transmission is 100% secure.

 

  1. YOUR RIGHTS & CONTROL OVER YOUR DATA

 

Under UK GDPR and Data Protection laws, you have the right to:

✔ Access Your Data – Request a copy of the personal data we hold about you.

✔ Correct Your Data – Update inaccurate or incomplete information.

✔ Delete Your Data – Request deletion of your account and associated data.

✔ Restrict Processing – Limit how we use your data in certain circumstances.

✔ Object to Processing – Opt-out of direct marketing communications.

📌 To exercise any of these rights, email us at Jamie@thefloapp.com

 

  1. DATA RETENTION

✔ We retain your personal data only as long as necessary for the purposes outlined in this policy.

✔ If you delete your account, we erase your data unless legally required to retain it (e.g., for tax or compliance reasons).

 

  1. CHILDREN’S PRIVACY

 

The Flo App is not intended for users under the age of 16. We do not knowingly collect data from children. If we learn that a child has provided personal data, we will delete it immediately.

 

  1. THIRD-PARTY LINKS & SERVICES

The App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any data.

 

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. If changes are significant, we will notify you through the App or email. Continued use of the App after updates means you accept the revised policy.

 

  1. CONTACT US

For any questions regarding this Privacy Policy or your data rights, contact us at:

📧 jamie@thefloapp.com

📍 52 St Johns Road, Epping, Essex, CM16 5DP

 

🚴‍♂️ Thank you for trusting Flo – The Mental Training App for Cyclists.

 

 

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